1. Introduction

This privacy policy explains how Christopher Wilkinson T/A CoastConnect ("CoastConnect", "we", "our", "us") collect, uses, stores and protects your personal information. 

We are committed to protecting your privacy and handling your personal information responsibly.  This Privacy Policy applies to personal information collected through website, booking enquiries, direct communications and when providing our transport services. 

By using our website or providing your information, you agree to the terms of this Privacy Policy. 

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2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, respond to enquiries and manage bookings. 

This may include:

• your name

• phone number

• email address

• pickup destination details

• booking date and time

• passenger numbers

• luggage requirements

• payment details or payment confirmation information

• special travel requirements you choose to provide

• communications you send to us by website form, SMS, email, Facebook Messenger or WhatsApp

Where a booking is made by a third party on behalf of another passenger, we may also collect the passenger's name, transport details and any other information reasonably necessary to provide the booking. 

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3. How We Collect Your Information

We may collect your information when you:

• submit an enquiry through the website

• contact us by phone, SMS, email, Facebook Messenger or WhatsApp

• request a quote

• make a booking

• communicate with us about current or future booking

• provide payment or payment confirmation

• interact with our website

We may also collect limited website usage information through standard website tools such as cookies, analytics or form submissions. 

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4. Why We Collect Your Information

We collect personal information so we can:

• respond to enquiries

• provide quotes

• confirm and manage bookings

• communicate with you about your trip 

• process payments

• provide customer support

• manage cancellations, credits or booking changes

• improve our services and website

• comply with legal or regulatory obligations

We only collect information that is reasonably necessary for our business operations and service delivery. 

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5. How We Use Your Personal  Information

We may use your personal information to:

• contact you regarding your enquiry or booking

• confirm pickup and destination details

• communicate about delays, schedule changes or service issues

• send payment details or confirmations

• maintain our business records

• improve our service offering and customer experience

• protect the safety and security of our business, driver and passengers

• comply with applicable laws and requirements

We do not sell or rent your personal information to third parties. 

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6. Disclosure of Personal Information

We will only disclose your personal information where reasonably necessary for the operation of our business, where required by law, or where you have agreed. 

This may include:

• payment service providers or booking-related systems

• website or technology service providers supporting our business

• professional advisers, such as accountants, insurers or legal advisers

• law enforcement or government authorities where required by law

• other parties where necessary to protect lawful interests, safety or rights

We will take reasonable steps to ensure that any third-party service providers handling personal information do so appropriately. 

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7. Payment Information

Where payments are made through online payment methods, your payment may be processed through a third-party payment provider.  CoastConnect does not store full credit card details unless specifically supported through a secure payment platform. 

Customer should ensure they use secure and trusted payment methods when making payment arrangements. 

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8. Website Forms, Messaging and Communications

When you contact us through our website form, SMS, email, Facebook Messenger or WhatsApp, we may retain those communications for record keeping, customer service and booking administration purposes.  

Please avoid sending sensitive personal information unless it is necessary for your booking or service enquiry. 

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9. Cookies and Website Analytics

Our website may use cookies or similar technologies to help improve website functionality, understand visitor activity and support site performance.  

These tools may collect non-identifying information such as browser type, pages visited, device type and general usage patterns.  

You can usually manage cookies setting through your web browser. 

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10. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in:

• email systems

• website form submissions

• messaging platforms

• electronic business records

• payment or booking administration tools

While we take reasonable precautions, no electronic transmission or storage system is completely secure.  For this reason, we cannot guarantee absolute security. 

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11. Access and Correction

You may request access to personal information we hold about you, and you may request correction of information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before providing access or making corrections.

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12. Third-Party Bookings

Where a booking is made by a family member, carer or another person on behalf of a passenger, CoastConnect may collect and use the relevant personal information required to provide the service.

The person making the booking should ensure they have authority to provide the passenger’s details to CoastConnect.

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13. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• manage bookings and customer enquiries

• maintain business and financial records

• resolve disputes

• meet legal, accounting, insurance or regulatory requirements

When information is no longer required, we will take reasonable steps to securely delete or de-identify it where practical.

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14. Links to Other Websites

Our website may contain links to third-party websites or services. CoastConnect is not responsible for the privacy practices, content or security of those third-party sites.

We encourage you to read the privacy policies of any external websites you visit.

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15. Changes to This Privacy Policy

CoastConnect may update this Privacy Policy from time to time. Any updated version will be published on our website and will apply from the date of publication.

We encourage you to review this page periodically to stay informed about how we handle personal information.

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16. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact:

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Christopher Wilkinson T/A CoastConnect
Phone: 0422 755 540
Email: coastconnect@outlook.com

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